Welcome to the DDB Remedy Limited (DDB Remedy) privacy notice.

DDB Remedy respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you contact us by email or phone and tell you about your privacy rights and how the law protects you.

This privacy notice aims to give you information on how DDB Remedy collects and processes your personal data when you contact us via email, phone or post.

DDB Remedy do not collect any personal data when you use this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

DDB Remedy is the controller and responsible for your personal data (collectively referred to as “COMPANY”, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact [email protected].

Our full details are:

Full name of legal entity: DDB Remedy Limited

Email address: [email protected]

Postal address: 12 Bishop’s Bridge Road, London, W2 6AA, United Kingdom
Telephone number: +44 (0) 207 258 3979

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

This version was last updated on 31^st August 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

We do not collect any personal data on our website and do not encourage you to share any personal data with us.

As a result of your contact with us, we may collect some Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

You may choose to provide us with different kinds of personal data about you which we have grouped together as follows:

You may choose to give us your Identity and Contact Data by corresponding with us by post, phone, email or otherwise.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy at the end of this web page.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may have to share your personal data with the third parties to help with your enquiry.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer your personal data outside the European Economic Area (EEA).

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we a***** our legitimate interests against any potential impact on you in respect of specific activities by Contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. All of the information our cookies collect is anonymous.

We use the following cookies:

You can find more information about the individual cookies we use and the purposes for which we use them below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

DDB Remedy is committed to ensuring that slavery and human trafficking are not taking place in our business or supply chains.

This statement is made pursuant to Section 54, Part 6 of the Modern Slavery Act 2015. It sets out the steps that we, DDB Europe Limited, DDB UK Investments Limited, DDB UK Limited and DDB Remedy Limited have taken, and are taking, to ensure that slavery and human trafficking do not take place in our supply chains or any part of our business.

We take a no tolerance approach to slavery and human trafficking and are committed to preventing modern slavery in our activities, products and supply chains.

DDB Europe Limited, DDB UK Investments Limited, DDB UK Limited and DDB Remedy Limited are subsidiaries of Omnicom Group Inc. DDB Europe Limited and DDB UK Investments Limited are holding companies for various advertising and communication businesses. DDB UK Limited and DDB Remedy Limited operate various advertising and communication businesses.

As part of our initiative, we are taking steps to identify and mitigate the risks of slavery and human trafficking occurring in our supply chains.

We have identified potential risk areas and have put in place measures to mitigate the risk of slavery and human trafficking occurring in our supply chains, including:

In keeping with our commitment to act fairly and with integrity in our dealings, we have, and have made adjustments, as applicable, to, several existing policies, including a code of conduct, an anti-bribery policy and a whistleblowing policy, to prevent and prohibit any occurrence of slavery or human trafficking in our supply chain.

We will continue to strive to maintain awareness and ensure a high level of understanding by our employees and suppliers of the risks of modern slavery and human trafficking in our business.

In both national and industry press, there has been significant media attention around the requirement of organisations to publish statistics on their gender pay disparities. Weave Health is not required by the legislation to report our statistics, as we employ less than 250 employees – but as an agency, we welcome this initiative and the conversation it has started.

The government has made reporting gender pay gap a requirement, as it is believed that greater pay transparency increases the likelihood that action will be taken to address the disparity.

Following the reporting deadline of the 5th of April 2018, we have seen a trend of women being under-represented in organisations’ upper quartiles. Reports show that the reasons for this under-representation are many and varied, and include factors such as parenting responsibilities, or lack of promotion opportunities.

An exception to this is that, like the wider advertising and creative industries, we experience challenges in hiring women into the traditionally male-dominated parts of our business – particularly creative and technology roles. There is generally a smaller pool of female talent in these sectors. We don’t think that this needs to remain the case. So, these are areas we are focusing on to develop and hire female talent.

We have established a Diversity and Inclusion team to focus on all equality issues, not just those of gender. We really care about this topic and know it is crucial to our future success. We are also investing more than ever in learning and development, to nurture, grow and retain the great people we have, regardless of their gender.

As an agency, we are proud that we distribute our annual discretionary bonus pool to all eligible employees, not just senior leadership positions. We consider this to be very important in our endeavours to reward all for effort and contribution. We also review all salaries annually and benchmark against industry salary surveys, to proactively ensure equality across all roles.

Hazel, Managing Partner: “I feel very fortunate that throughout my time at DDB I have been very well supported by the organisation, and encouraged to take the next step in my career by those around me, including during my return to work following maternity leave. The ability to work in a flexible manner, and the support shown for my newfound family responsibilities allowed me to continue to work in the agency world. Whilst the gender pay gap is a necessary discussion, to facilitate change in attitudes in the work, there is also the need to tackle some of the causes for this, and ensure that everyone in our organisation is supported to progress at all levels, from the most junior to the most senior, regardless of gender, age, race.”

Tracey, Managing Partner: “I’m really proud to work at DDB Remedy. I’m surrounded by great people who are committed to doing great stuff. And when it comes to talent, there is no gender divide. Which made it all the more gratifying to find that when we looked at pay, there wasn’t a gap.  Considering how many companies have got their work cut out to fix this, it feels good to know I’m at a place where people are judged by what they contribute – not by how many x chromosomes they have.”

We have noticed a bit of confusion around this. The gender pay gap measure is not the same as equal pay. Equal pay is a legal requirement in the UK, and relates to men and women performing the same job but being paid differently; whereas the gender pay gap does not look at individual roles, but at how pay and bonuses are distributed across an entire business.

Read out Antiracist commitment

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. We are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

Responsibility for the policy

Compliance with the policy

Communication and awareness of this policy

Breaches of this policy